Introduction

Welcome to e-Lokam Janaseva Kendram's Refund Policy. This document outlines our policies regarding payments, refunds, and cancellations for our franchise services. Please read this policy carefully before making any payments. By making a payment to e-Lokam Janaseva Kendram, you agree to the terms outlined in this refund policy.

General Payment Terms

All franchise payments must be made according to the following terms:

1. Authorized Payment Methods

Payments must be made only through our official channels:

• Direct bank transfer to our company account
• Company authorized UPI IDs
• Official payment links provided by e-Lokam Janaseva Kendram

Franchise Payment and Refund Policy

1. Franchise Advance Payment

Once the franchise advance payment is made:

• The franchise must be started within 15 days of payment
• Failure to start the franchise within 15 days may result in forfeiture of the advance amount
• The advance payment becomes non-refundable after 15 days from the payment date

2. Offer Price Franchises

Special conditions apply to franchises purchased at promotional or offer prices:

• Franchises purchased at offer prices are strictly non-refundable
• No cancellations or refunds will be processed for offer price franchises
• The full terms of the offer will be communicated at the time of purchase

3. Standard Franchise Cancellations

If you wish to cancel your franchise after payment:

• You must inform the company within 12 days of payment to be eligible for any refund
• Only 40% of the paid amount will be refunded for cancellations within this period
• After 12 days, no refunds will be issued for franchise cancellations
• Refund processing may take up to 30 working days from the date of cancellation request

4. ID and Accessory Payments

Payments made for IDs, accessories, or other non-franchise items:

• Are non-refundable once payment is processed
• If the company determines a user is ineligible after payment, no refund will be issued
• Includes cases where IDs become inactive due to policy violations

Additional Refund Policies

1. Service Fees

All service fees paid to e-Lokam Janaseva Kendram:

• Are non-refundable once services have been rendered
• Include but are not limited to registration fees, processing fees, and service charges

2. Training Programs

Payments made for training programs and materials:

• Are non-refundable once training materials have been accessed
• No refunds for partial completion of training programs
• Cancellations before training begins may be eligible for 50% refund if requested at least 7 days prior

3. Force Majeure

e-Lokam Janaseva Kendram is not liable for:

• Delays or inability to perform due to circumstances beyond our control
• Natural disasters, government actions, or other unforeseen events
• No refunds will be issued for such circumstances

4. Policy Violations

If a franchise or account is terminated due to policy violations:

• No refunds will be issued for any remaining balance or unused services
• Includes violations of terms of service, fraudulent activity, or misuse of services

Refund Process

For eligible refunds, the following process applies:

1. Refund Request

To request a refund:

• Submit a written request to our support team within the specified timeframes
• Include your franchise ID, payment details, and reason for refund
• Requests must be sent to refunds@elokamjanaseva.in

2. Processing Time

Approved refunds will be processed:

• Within 30 working days from approval date
• Refunds will be issued to the original payment method when possible
• Bank transfer refunds may require additional verification

3. Refund Amounts

Refund amounts may be subject to:

• Processing fees (if applicable)
• Deductions for services already rendered
• Any applicable taxes or charges

Policy Changes

e-Lokam Janaseva Kendram reserves the right to:

• Modify this refund policy at any time without prior notice
• Apply the policy version in effect at the time of payment
• Make exceptions at our sole discretion on a case-by-case basis

Contact Us

If you have any questions about our Refund Policy, please contact us:

• By email: cc@elokamjanaseva.in
• By phone: +91 7012893583 (Refund Department)
• By mail: e-Lokam Janaseva Kendram, Pioneer Tower, Ernakulam, Kerala - 682031